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Improve guide formatting, reduce text density

Ani 2025-03-27 18:05:33 +01:00
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How-to-ask-for-Support.md

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## Welcome to RPCS3, the world's first open-source PlayStation 3 emulator.
### Before starting your support request:
* **Read the [Quickstart Guide](https://rpcs3.net/quickstart).** Watching a YouTube video tutorial or reading a guide elsewhere doesn't count, as the majority of those provides incorrect instructions and quickly get outdated.
* **Make sure you're using the latest RPCS3 build.** We don't provide support for older builds. Make sure you're using the latest build available, as we always pour new improvements into them.
* **Check if your drivers are up-to-date.** Many issues are simply solved by updating your drivers, mainly GPU. Always make sure your GPU drivers are up-to-date before proceeding.
* **Check if your System matches RPCS3's requirements.** Assuming your system runs it because it runs other emulators is not enough. Many people simply ignore this step thinking their system matches the requirements and end up wasting their time trying to get it to work. System Requirements are at the beginning of the Quickstart guide.
* **Pack up your log files.** Copy pasta from the emulator's log window onto a new text file doesn't count, as that's merely a resume from what's happening. Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**. The log file is located on the same folder as `rpcs3.exe` on Windows, `~/.cache/rpcs3` on Linux and `~/Library/Caches/rpcs3` on macOS.
* **Read the [Quickstart Guide](https://rpcs3.net/quickstart).**
* Watching video tutorials or reading guides elsewhere doesn't count, as the majority of those provide incorrect instructions and quickly get outdated.
* **Check if your system matches RPCS3's requirements.**
* No, you can't assume it will work just because you run other emulators or PC native games. [Read the System Requirements](https://rpcs3.net/quickstart#supported_devices_pcs).
* **Make sure you're using the latest RPCS3 build.**
* No support is provided for outdated or custom RPCS3 builds.
* **Check if your drivers are up-to-date.**
* Always make sure your GPU drivers are up-to-date before proceeding.
* **Pack up your log file.**
* DO NOT copy paste or screenshot from the emulator's log window.
* Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**.
* On **Windows** it will be in the `log` folder inside your RPCS3 folder.
* On **Linux** (yes, that includes SteamOS) it will be in `~/.cache/rpcs3/`.
* On **macOS** it will be in `~/Library/Caches/rpcs3/`.
### Submitting your support request:
* Choose a place to ask for support:
* * **Discord:** Go to the [**#help channel on our Discord Server**](https://discord.me/RPCS3) and submit a message describing your issue alongside your compressed log file.
* * **Forums:** Go to the [**Support section of our forums**](https://forums.rpcs3.net/forum-18.html) and start a new thread or post in an existing one if it discusses the same problem you're experiencing, attaching or linking your compressed log file.
* **Don't forget to include the compressed file containing the logs.** If it surpasses the file size limit or you cannot upload directly onto the place you're trying to ask for support, upload the log on file sharing websites such as [**Dropbox**](https://www.dropbox.com/), [**Google Drive**](https://drive.google.com/), [**Mediafire**](https://www.mediafire.com/) or [**OneDrive**](https://onedrive.live.com) and link it on your request.
* Include screenshots if you believe they help clarifying your problem. Upload them as attachments to the post or upload them to image sharing websites like [**Imgur**](http://imgur.com/) and link them on your request.
* Provide basic system information. CPU, GPU, OS, RAM and GPU Drivers' version are usually enough.
* **Discord:**
* Go to the [**#help channel on our Discord Server**](https://discord.gg/rpcs3) and submit a message describing your issue.
* **Forums:**
* Go to the [**Support section of our forums**](https://forums.rpcs3.net/forum-18.html) and start a new thread describing your issue.
* Upload your support request files to your forum post or to the discord chat:
* **Logs:** Include the compressed archive with the log
* **Screenshots:** Include screenshots if you believe they help clarifying your problem.