How to ask for Support

mirrors/rpcs3

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Table of Contents

Welcome to RPCS3, the world's first open-source PlayStation 3 emulator.

Read the Quickstart Guide.
- Watching video tutorials or reading guides elsewhere doesn't count, as the majority of those provide incorrect instructions and quickly get outdated.
Check if your system matches RPCS3's requirements.
- No, you can't assume it will work just because you run other emulators or PC native games. Read the System Requirements.
Make sure you're using the latest RPCS3 build.
- No support is provided for outdated or custom RPCS3 builds.
Check if your drivers are up-to-date.
- Always make sure your GPU drivers are up-to-date before proceeding.
Pack up your log file.
- DO NOT copy paste or screenshot from the emulator's log window.
- Use a compressing tool such as 7-Zip to compress the RPCS3.log file to a .7z file after closing the emulator.
  - On Windows it will be in the log folder inside your RPCS3 folder.
  - On Linux (yes, that includes SteamOS) it will be in ~/.cache/rpcs3/.
  - On macOS it will be in ~/Library/Caches/rpcs3/.

Choose a place to ask for support:
- Discord:
  - Go to the #help channel on our Discord Server and submit a message describing your issue.
- Forums:
  - Go to the Support section of our forums and start a new thread describing your issue.
Upload your support request files to your forum post or to the discord chat:
- Logs: Include the compressed archive with the log
- Screenshots: Include screenshots if you believe they help clarifying your problem.